HAMAD ALI AL-HAJRI

Directed day-to-day operations for the Technical Support Team, managing a diverse portfolio of applications and systems to ensure seamless service continuity.

Mentored, coached, and trained technical support staff, enhancing team capabilities and fostering a high-performance culture that improved overall service quality.

Optimized team workflows and rigorously tracked Service Level Agreements (SLAs), consistently meeting or exceeding targets for internal and external customer support.

Developed and implemented new processes and tools, significantly improving the efficiency of deployed systems and maximizing staff resource utilization.

Set and monitored departmental objectives and performance metrics, driving continuous improvement and ensuring timely progress towards strategic IT goals.

Oversaw the full lifecycle of IT projects, from coordination and direction to execution and implementation, ensuring alignment with organizational goals and strategic IT design principles.

Developed and implemented key enterprise systems including ERP, HRMS, and Access Control, significantly enhancing operational efficiency and data management capabilities.

Managed project budgets and resources effectively, ensuring projects were delivered within financial constraints while maintaining high quality standards.

Formulated comprehensive risk management plans, identifying potential issues and establishing performance metrics to mitigate project risks and ensure successful outcomes.

Collaborated cross-functionally with development, HR, and system design teams to interpret functional requirements and manage the delivery of client-facing applications and web services.

Conducted in-depth analysis of business issues and data management challenges, providing strategic recommendations for functional specifications and system enhancements.

Played a key role as an IT Project Manager in the QNB First Project and contributed to the successful analysis and design of the Branch Automation System (BAS).

Facilitated comprehensive system testing, including Test Matrix preparation, System Integration Testing (SIT), and User Acceptance Testing (UAT), significantly reducing post-deployment bugs.

Provided dedicated help desk support to business users, resolving IT-related issues and collaborating with client personnel to identify and implement required system changes.

Developed and delivered well-organized, informative presentations to communicate complex technical solutions and requirements to diverse stakeholders effectively.

Provided IT instruction using sign language for Deaf students with special needs, significantly enhancing their access to general IT knowledge and digital literacy.

Delivered consistent technical and functional support, including diagnosing and troubleshooting issues, installing, configuring, and maintaining multi-user systems and applications.

Trained new staff on PC and network basics, contributing to a more skilled and efficient workforce within the department.

Managed and maintained confidential records and files, ensuring data integrity and compliance with organizational standards.

Streamlined general office processes through efficient typing and document production, improving overall administrative accuracy and speed.